Bob

In addition to what all students need, what does Bob (traditional age student, first generation college student, takes some courses online and others on-campus) need?

Phase 1

  • Parent Orientation for parents who are not familiar with the expectations and demands of college life.*

*Strong guidance regarding admission/financial aid processes, as he is first generation student
*Campus Map/Parking information for on campus courses
*College ID
*Introduction to college life, in addition to the online orientation
*Information on possibly living on campus
*Requirements for traditional students that may not be required of non-traditional students—for example, we are a Christian university and require Convocation credits for traditional graduates but not from non-traditional graduates who cannot physically come to campus at Convocation times
*Are there additional fees for traditional students to take online courses that may be built into the cost of entirely online attendees
*Explanation of differences between online and on-ground classes
*On-campus support as well as technology support for classes, etc.
*Advise regarding the myth that online courses are easier than resident instruction courses.
*Student activities, student groups, part-time employment info.
*A parent information piece to explain starting the college process, FERPA. As his parents have not attend college, it may be helpful for them to understand what can and cannot be shared with them without the student's consent.

Phase 2

  • Commuter Lounge for students who do not live on campus.
  • Ongoing family involvement, or at least visibility. For first-generation students also navigating technology for the first time, any sort of outreach to the family as a means of support may help the success of the student and might even spur other family members on sympathetically.

*How to support students from a parent point of view
*Location and availability of computer labs on campus

  • Additional attention from professor if having trouble navigating the online site

*Dates for registration for the upcoming semester/when tuition is due
*Identification of what support services are available (such as Student Support Services) that are designed in part for first generation students
*Time management tips for on campus classes but especially for online classes
*General academic calendar

Phase 3

  • Career planning; labour market information
  • PLAN for Success (Student Inventory ) What has been working so far? What is not working?

Typically by week two the amount of work and the intensity of course content becomes apparent. Where time management and study strategies may have been abstractions, they are very concrete issues now. Developing a study plan and a specific time during the week is essential. Use on line calendar to keep assignments and study / Prep time organized.

  • Research Assistance- This student may need extra support with research projects. He may need assistance in choosing a topic, identifying appropriate and relevant sources, organizing materials and proper citations. A workshop could be offered on site or a Pp presentation could be offered online.
  • Ongoing family involvement as in Phase 2.
  • Events calendar for on campus activities because he is on campus

*How to get tickets for sporting events
*Information on how getting involved in student activities lends to an enhanced college experience
*Social networking opportunities
*Upcoming deadlines for institutional requirements such as signing up for online support (social groups, networking opportunities, etc) or registering for next semester activities

Phase 4

  • Degree auditing; personal contact with instructor; E-mentoring
  • Interactice Career Forum and Career Symposium-The career forum will not only give the students a chance to see the direct marketing principles learned in the classroom come to life, but will also allow them to see that the same communications tools they use daily on an informal basis.
  • A little extra attention to the career counseling function, especially the culture of the job search process. If this is a first-generation college student, he may not have the luxury of advice on this from home.
  • Career development materials (resume, interview skills, etc.)

*Tips for job placement and internship opportunities

How does this contribute to success?

  • Family support and understanding would be important for student success.
  • While residential students make connections more readily students who are not familiar with college life and live a part from the college need a place to form social and academic links.
  • UMCC found that students taking mixed formats were at attrition risk. Direct instructor contact may encourage continued effort
  • Career counseling can reduce the jolt for a first-generation student of going between the academic environment and the business environment—especially for those first-gen students who live in the bush.

Who is responsible?
Admissions for Phase 1
Student Activities for Phase 2
Faculty as well for Phase 2
Faculty, Career Services, student

Best delivery?

  • Twitter to inform parents of events. Community boards or Facebook.
  • The Commuter Lounge could be set up as a cyber café. There could be a community board or live chat on the college website as well.
  • College's online credential auditing service (we don't have that);Web sites such as Career Cruising; E-mail/telephone contact with Career Services
  • Skype would seem to be a natural here, as well, to increase the personal touch.
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